Our Key Population Toll-free Helpline based in Gqeberha is dedicated to providing comprehensive support to MSM (Men who have Sex with Men) and TG (Transgender) populations as part of our HIV, TB, and STI prevention and treatment services. This helpline is an essential component of our holistic approach to addressing the unique challenges faced by these communities.
Beyond Zero is committed to rolling out HIV comprehensive services to MSM and TG populations. As part of this commitment, we have established a helpline centre in Gqeberha. This centre aims to address the social determinants of health and individual risk factors that contribute to the vulnerability of clients to HIV, TB, and STI. Our services are designed to provide holistic support, improve mental health, and enhance the effectiveness of HIV prevention interventions.
Our Services
Our intervention incorporates a holistic framework to address co-occurring psychosocial risk factors. We focus on:
Implementation Modality
Our helpline centre operates out of Gqeberha with a dedicated ensuring the following happens:
COMMUNICATION FACILITATION
Coordinating between operational district teams, clients, and their families.
INTAKE AND ASSESSMENT
Completing intakes and assessments for newly diagnosed HIV+ clients.
INTERVENTIONS AND REFERRALS
Offering appropriate interventions and referrals based on client needs.
PSYCHOSOCIAL HISTORY
Providing counselling and psychosocial support to clients and their families.
HUMAN RIGHTS & ADVOCACY
Recording and addressing any human rights violations.
FOLLOW-UP ON REFERRALS
Ensuring clients receive optimal care through follow-ups.
CLIENT EDUCATION
Educating clients and their families about treatment and coping strategies.
THERAPY SERVICES
Providing therapy for clients dealing with various concerns, including
Intake and Assessment
Psychosocial History
Follow-Up on Referrals
follow-ups.
Client Education
Communication Facilitation
Human Rights & Advocacy
violations.